FREQUENTLY ASKED QUESTIONS

SAFETY

Drink Tasmania operates tours in working distilleries, breweries, wineries and cideries and other associated venues. Due to occupational health and safety requirements we strongly recommend wearing closed shoes on all our tours. At some locations you may be required to wear high-visual vests where machinery is operational. Inappropriate footwear and clothing may result in you not being allowed on the processing floor.

By booking with us you acknowledge that participation in all our tours involves inherent risks that may not be present in other tours. These risks include, without limitation, the possibility of injury or death, psychological trauma, loss or damage to property, inconvenience and discomfort.

AUTHORITY OF THE TOUR GUIDE

At all times the decision of the Drink Tasmania Premium Tours tour guide or representative will be final on all matters likely to affect the safety and well-being of the tour.

This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.

This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).

If a guest fails to comply with a decision made by the tour guide, or interferes with the well-being of the group, then the tour guide reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.

The matter may be also reported to the Tasmanian Police if deemed necessary by the tour guide or representative. Drink Tasmania Premium Tours are not responsible for any costs incurred once a guest is removed from a tour.

BEHAVIOUR POLICY

You are responsible for your own behaviour. Uncontrollable and disruptive drunken behaviour will not be tolerated.

Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.

Any legal action (including fines) taken against a person on the tour, or against Drink Tasmania Premium Tours because of the actions of a guest, will be the sole responsibility of that person or persons.

Drink Tasmania Premium Tours strongly recommends that you do not drive after one of our tours. We unfortunately cannot accept any responsibility for your ability to get home once our tours terminate.

Guests are responsible for any damage they cause during the tour to property of Drink Tasmania Premium Tours or any businesses we visit.

A minimum fee of $200 will apply to any damage or spillage on our bus. We reserve the right to charge your credit card without authorisation from you to cover the costs for any damage incurred by you or by guests you booked.

Smoking is not permitted in our tour vehicles or inside venues unless it is in a designated smoking area.

We are not responsible for the conduct of third party operators, venues or suppliers.

INSURANCES

Drink Tasmania holds public liability insurance in its responsibility to both participants and venues. In the event of a claim, all dealings will be managed by our policy holder.

PRIVACY POLICY

Personal information shared with Drink Tasmania is solely used in the organisation and conduct of the tour and to contact you via email to update you on special events or offers. No information is kept, stored or shared with any other party, or for any other purpose. Please let us know if you would like to be on our mailing list for special events or offers from Drink Tasmania.

RESPONSIBLE SERVICE OF ALCOHOL

TERMS & CONDITIONS

ALCOHOL CONSUMPTION POLICY FOR GUESTS

SERVICE OF ALCOHOL

Drink Tasmania Premium Tours does not condone excessive or binge drinking. We promote responsible drinking of alcohol at all times. Our tours have been designed and paced to ensure guests enjoy sampling various types of products, but are not at risk of excessive consumption.

Guests must at all times abide by state and federal laws regarding lawful drinking practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles and consumption of ‘bring your own’ (BYO) alcohol.

Service of alcohol may be refused to persons deemed intoxicated. All guests and all tours are subject to RSA laws at each of the venues/sites we visit and the tour leader will communicate and enforce all decisions made by all venue/site staff, including but not limited to restricting the service of alcohol.

Excessive consumption of alcohol prior to our tours beginning is strictly forbidden. Any guests found to be intoxicated prior to the start of the tour will be refused admission and will not be allowed in the tour vehicle. Refusal of admission will be at the Tour Guide’s sole discretion. If he/she believes any guest/s pose an inherent risk to the safe conduct of a tour, they will be refused admission and no refunds will be provided.

Drink Tasmania Premium Tours visits licenced premises where alcohol is served. It is your responsibility to carry a valid passport, drivers licence, proof of age card, or other suitable form of identification for the duration of the tour.

Any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area can be removed from the tour. They will not be entitled to any refund. Non-licensed areas may include, but are not limited to: tour buses and vehicles; non-licensed areas of venues or consuming BYO drinks on visiting properties; or any public areas such as restrooms, parks or service stations where the vehicle may stop.

Any alcohol purchased on the tour is to remain in the vehicle and must strictly not be consumed in the vehicle.

CONSUMING WITH SAFETY

It is the responsibility of participants to consume with safety according to their individual dietary requirements, including any food allergies or intolerances, or any other health issues. Food substitutions may be available with adequate notice. Please email us if you have any concerns.

CANCELLATION POLICY

Peace of mind Covid cancellation policy  – never fear! You won’t be out of pocket.

If Tasmanian Borders close to the state in which you live and disrupts the date of your tour booking, you can choose from a full refund, a rescheduled tour date or a gift voucher to use in the next 365 days. Your health and safety, and those of all our guests and guides is paramount. Know that we’d love to welcome you again when it’s possible!

Change requests:

We’ve all had those moments where things get wild and plans need to adapt… You may be able to make a change to your booking up to 24 hours prior to your departure time by emailing bookings@drinktasmania.com.au or contacting us on 0475 000 120. We will do our best to accommodate your change request.

Cancellations & Refunds

What if Drink Tasmania have to cancel a tour?:

Well, that’s on us. In the rare instance that this occurs, you’ll get a full refund and we’ll hope to be able to host you another time.

It’s just not possible to attend my tour:

We offer refunds to clients for events outside of their control – if you have something going on – reach out and we will assist you with a refund or change of date. We seek to find solutions with you.

What if I have a last minute change of mind?:

Due to a minimum number of passengers required to confirm a tour, once payment has been received, refunds are generally unavailable for cancellations within 24 hours of a tour.  (Also, these tours are so much fun – why would you change your mind?)

However if you did need to cancel within 24 hours we’ll gladly reschedule you for another available tour or offer a gift voucher that can be used to book a tour up to 365 days later!

When you don’t show up and we’re worried about where you are:

In instances where a guest does not show up on the day of their tour without any prior communication – we are not able to offer a refund.

PAYMENTS

Drink Tasmania requires pre-payment for all tours and events. Payments are accepted by utilisation of the on-line booking system, credit card booking via telephone, or internet transfer. Please contact us to confirm tour availability if you would prefer not to use the on-line booking system. Tour places are not confirmed until payment is processed. Once booking has been made you may choose to make a payment via direct deposit to our account:

Account name: Drink Tasmania
BSB: 017010
Account: 456624663

BOOKINGS

Bookings are essential and must be made in advance via our secure online booking system. For those who prefer over the phone bookings, please call Drink Tasmania direct and we will be happy to make the booking for you. If we are unable to answer the phone at the time, please leave a voicemail message or send an email and we will get back to you as soon as possible. We do recommend you book early as tours are popular during peak season and do sell out. All bookings must be made by midday the day prior to departure.

DIETARY REQUIREMENTS

Let us know via the booking system or email us at bookings@drinktasmania.com.au us ahead of time with your special requirements, so we can arrange substitutions for lunch.

PRIVATE TOURS AND GROUP BOOKINGS

Drink Tasmania is available to accommodate special group bookings and private tours. If you have birthdays, wedding anniversaries or staff outings that you would like to discuss please contact us direct on email bookings@drinktasmania.com.au or mobile 0475 000 120 and we will do our best to arrange a custom tour to your needs.

HOW MANY PEOPLE ON TOUR

Tours run with a minimum of 4 passengers and a maximum of 11. Please note if there are less than 4 bookings at the time you wish to book, you can still do so. You will be sent a confirmation email as soon as the minimum number of bookings are confirmed. If there are less than 4 bookings by midday the day prior to your tour, you will be contacted directly by Drink Tasmania and alternative arrangements can be made. You will not be charged for the tour. Where appropriate we will endeavour to offer alternative tours in advance.

TICKET PRICES

We offer half day and full day tours. Half Day tours begin from $129pp and Full Day Tours start at $149pp. Please see our individual tour pages for prices.

DEPARTURE

Please note, due to our busy schedule, we will depart from Brook Street Pier at 9.30am sharp, so please don’t be late, or you will miss the boat! If you miss the departure, refunds cannot be offered. We will return at approx 5.30pm.

WHERE TO MEET FOR THE TOUR

Our public day tours start at Brooke Street Pier, Franklin Wharf, Hobart. You will meet your tour guide on the ramp of the Brooke Street Pier at 9am. If it is raining the meeting point will be the entrance inside the glass doors at the top of the ramp. Please arrive at 9am, at the latest. Please note the Whisky and Beer Afternoon tour is the one exception and meets at Lark Cellar Door, 14 Davey St at 2pm. All other tours begin at Brooke St Pier.

WHAT TO BRING

Please dress appropriately for the occasion, while it may appear warm in Hobart, the weather can change throughout the day, so please ensure to bring warm clothes, comfortable shoes and your camera!

END OF TOUR

Approximately 5:30pm at Lark Cellar Door, 14 Davey St, Hobart (just 2 mins around the corner from Brooke Street Pier).

WHEN

Public day tours meet at 9am at Bright Eyes Cafe, inside and to the left as you enter Brook Street Pier. Departure for most tours is 9.30am sharp.

Check the calendar for upcoming available dates. Private, custom tours are also available.

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